TERMS & CONDITIONS

KARIE CAVALLARO   |   Digital Product Service Agreement   |   www.kariecavallaro.com

KARIE CAVALLARO

Digital Product Service Agreement

www.kariecavallaro.com

This Digital Product Service Agreement (hereinafter "Agreement") is entered into as of the date of purchase ("Effective Date") by and between:

SERVICE PROVIDER

Karie Cavallaro, an individual doing business as Karie Cavallaro, with a principal place of business located in the State of North Carolina, and operating an online storefront at www.kariecavallaro.com ("Company," "Provider," "we," or "us"); and

CUSTOMER

The individual or entity completing the purchase transaction on the Kajabi platform hosted at www.kariecavallaro.com/store ("Customer," "you," or "your").

By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree to these terms, you must not complete the purchase.

1.   DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

"Digital Products" — Refers to any electronically delivered goods or services offered for sale through www.kariecavallaro.com, including but not limited to: e-books, affirmation card sets, downloadable worksheets, guided audio recordings, online courses, program modules (including Loving Through Addiction), and any other digital content made available for purchase.

"Platform" — Refers to the Kajabi software-as-a-service platform through which the Provider's store is operated and Digital Products are delivered.

"Intellectual Property" — Refers to all content, text, graphics, audio, video, course materials, affirmations, methodologies, and other creative works authored, produced, or licensed by Karie Cavallaro.

"Personal Use" — Refers to non-commercial use by the Customer solely for the Customer's own private, educational, or personal development purposes. 

2.   SERVICES AND DIGITAL PRODUCTS OFFERED

Provider offers a range of Digital Products designed to support individuals and families navigating the challenges of addiction recovery, personal growth, and emotional well-being. Current offerings may include, without limitation:

• Books (physical and digital editions)
• Affirmation card sets (digital download format)
• The Loving Through Addiction program and associated program materials
• Guided audio content and meditations
• Workbooks, worksheets, and supplemental educational resources
• Newsletter subscriptions and accompanying digital content

The specific Digital Products available, their descriptions, pricing, and delivery methods are listed on the Provider's store at the time of purchase. Provider reserves the right to modify, discontinue, or update any Digital Product offering at any time, provided that such changes do not affect purchases already completed. 

3.   PURCHASING AND PAYMENT TERMS

3.1   Order Acceptance

All purchases are subject to acceptance by Provider. Provider reserves the right to refuse or cancel any order at its sole discretion, including but not limited to orders that appear fraudulent, orders where pricing errors have occurred, or orders that violate these terms.

3.2   Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice. The price applicable to your purchase is the price displayed at the time you complete your transaction. Provider is not responsible for pricing errors caused by system malfunctions or typographical mistakes, and reserves the right to cancel such transactions with a full refund.

3.3   Payment Processing

Payment is processed securely through the Kajabi platform and its integrated third-party payment processors (including, but not limited to, Stripe). By submitting your payment information, you authorize the applicable processor to charge the total amount due. Provider does not store your full payment card details.

3.4   Taxes

Customer is solely responsible for any applicable sales, use, value-added, or similar taxes associated with the purchase, as required by applicable law. Provider reserves the right to collect and remit taxes where legally required.

4.   DELIVERY OF DIGITAL PRODUCTS

Upon successful payment, access to the purchased Digital Product(s) will be granted through the Kajabi platform, typically via an email confirmation containing a download link or portal access credentials. Delivery is generally immediate or within twenty-four (24) hours of confirmed payment.

Customer is responsible for maintaining access to the email address used at checkout. Provider is not responsible for delivery failures resulting from incorrect email addresses, spam filtering, or Customer's inability to access their Kajabi account.

For downloadable files, Customer should save copies to their own device promptly upon receipt, as Provider does not guarantee indefinite access through the Platform. 

5.   LICENSE GRANT AND RESTRICTIONS

5.1   License Grant

Upon purchase and receipt of payment in full, Provider grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the purchased Digital Product(s) for Personal Use only.

5.2   Restrictions

Customer expressly agrees that they shall NOT:

• Copy, reproduce, distribute, sell, resell, sublicense, rent, or lease any Digital Product or any portion thereof
• Share login credentials or access links with any third party not party to this Agreement
• Modify, adapt, translate, reverse-engineer, disassemble, or create derivative works based on any Digital Product
• Remove, obscure, or alter any copyright notice, trademark, or other proprietary rights notice contained in or on any Digital Product
• Use any Digital Product for commercial purposes — including but not limited to training programs, workshops, or services offered to third parties — without prior written authorization from Provider
• Upload, post, or otherwise publicly display or transmit any Digital Product or portion thereof

Any unauthorized use of the Digital Products will constitute a material breach of this Agreement and a violation of applicable intellectual property laws, entitling Provider to seek all available legal remedies, including injunctive relief and monetary damages. 

6.   INTELLECTUAL PROPERTY OWNERSHIP

All Digital Products, and all content contained therein — including but not limited to text, graphics, audio recordings, video content, course curriculum, worksheets, affirmations, and methodologies — are the exclusive intellectual property of Karie Cavallaro and are protected by United States and international copyright, trademark, and other intellectual property laws.

Nothing in this Agreement shall be construed as transferring ownership of any intellectual property rights to Customer. Customer's purchase confers only the limited license described in Section 5 above.

7.   REFUND AND CANCELLATION POLICY

7.1   Digital Products – General Policy

Due to the immediate and irrevocable nature of digital content delivery, ALL SALES OF DIGITAL PRODUCTS ARE FINAL. Provider does not offer refunds on Digital Products once access has been granted or a download link has been delivered, except as expressly provided below.

7.2   Exceptions

Provider may, in its sole discretion, consider a refund request in the following limited circumstances:

• The Digital Product delivered was materially defective or did not substantially conform to its description, and Provider is unable to provide a replacement or corrected version within a reasonable time
• A duplicate charge occurred due to a technical error
• Customer submits a written refund request within seventy-two (72) hours of purchase, prior to accessing or downloading any portion of the Digital Product

To submit a refund request, Customer must contact Provider at [INSERT SUPPORT EMAIL ADDRESS] with their order confirmation number and a detailed description of the issue.

7.3   Chargebacks

Customer agrees to contact Provider to resolve any billing disputes before initiating a chargeback with their financial institution. Fraudulent or unwarranted chargebacks may result in immediate revocation of access to all purchased Digital Products and possible legal action.

8.   DISCLAIMER OF WARRANTIES

THE DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Digital Products will meet Customer's specific expectations or needs
• Any warranty that access to the Digital Products will be uninterrupted, error-free, or secure

Customer acknowledges that the Digital Products are educational and informational in nature and are NOT a substitute for professional medical, mental health, psychological, legal, or financial advice. Nothing in any Digital Product constitutes or should be construed as professional clinical advice or treatment.

9.   LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER, ITS OFFICERS, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OF ANY DIGITAL PRODUCT, EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PROVIDER'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ANY CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC DIGITAL PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. 

10.   INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Karie Cavallaro, her affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use of any Digital Product in violation of this Agreement; (b) Customer's violation of any applicable law or regulation; or (c) Customer's infringement of any third party's intellectual property or other rights.

11.   PRIVACY AND DATA COLLECTION

By making a purchase, Customer consents to the collection and use of personal information (including name, email address, and payment details) as necessary to process the transaction, deliver the Digital Products, and communicate with Customer about the purchase. Provider's collection and use of personal data is governed by the Privacy Policy available at www.kariecavallaro.com, which is incorporated herein by reference.

Provider will not sell, rent, or share Customer's personal information with unaffiliated third parties for their marketing purposes without Customer's explicit consent, except as required by law or as necessary to complete the transaction (e.g., sharing with payment processors). 

12.   GOVERNING LAW AND DISPUTE RESOLUTION

12.1   Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

12.2   Informal Resolution

Before initiating any formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute arising under or relating to this Agreement through informal negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute in reasonable detail. The parties shall have thirty (30) days from delivery of such notice to attempt to resolve the dispute.

12.3   Binding Arbitration

If the parties are unable to resolve the dispute through informal negotiation within the thirty (30) day period, either party may submit the dispute to binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except as modified herein. The arbitration shall be conducted in Wake County, North Carolina, or by remote means if agreed by both parties. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.4   Class Action Waiver

CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PROVIDER. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

12.5   Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

13.   TERM AND TERMINATION

This Agreement is effective upon the date of purchase and shall continue unless terminated. Provider may terminate this Agreement and revoke Customer's license to any or all Digital Products immediately and without notice if Customer breaches any material term of this Agreement. Upon termination, Customer shall immediately cease all use of the affected Digital Products and destroy all copies in their possession.

Termination of this Agreement shall not affect Customer's payment obligations for amounts already due, nor shall it affect any provision of this Agreement that by its nature should survive termination, including but not limited to Sections 5.2, 6, 8, 9, 10, 12, and 14.

14.   GENERAL PROVISIONS

14.1   Entire Agreement

This Agreement, together with the Provider's Privacy Policy and any applicable product-specific terms referenced at the time of purchase, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, understandings, and representations.

14.2   Amendment

Provider reserves the right to update or modify this Agreement at any time. Modifications will be effective upon posting to www.kariecavallaro.com. Customer's continued use of purchased Digital Products following notice of modification constitutes acceptance of the updated terms. For purchases already completed, the version of the Agreement in effect at the time of purchase shall govern.

14.3   Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14.4   Waiver

No failure or delay by Provider in exercising any right under this Agreement shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

14.5   No Agency

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment relationship, or agency relationship between the parties. Neither party has authority to bind the other party in any manner.

14.6   Force Majeure

Provider shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, government actions, internet service disruptions, or third-party platform outages.

14.7   Electronic Agreement

Customer acknowledges and agrees that by completing a purchase, Customer is entering into a legally binding agreement electronically. Customer's electronic acceptance constitutes a valid and enforceable signature for purposes of this Agreement.

15.   CONTACT INFORMATION

For questions, concerns, or notices related to this Agreement, please contact Provider at:

Karie Cavallaro

Website:   www.kariecavallaro.com

Email:     [email protected]

Mailing:   11116 Ivy Creek Trail, Wake Forest, North Carolina 27587

ACKNOWLEDGMENT OF TERMS  - by clicking you agree…© 2026 Karie Cavallaro  |  www.kariecavallaro.com  |  Digital Product Service Agreement